Dynamic Operations

Agile Operation Hitachi

I recently spoke at a meeting of Microsoft Alliance Partner Hitachi Consulting on the topic of Dynamic Work and Andrew Barlow, Hitachi’s Head of Strategy, shared with me their whitepaper on ‘Building an Agile Response to Change’.

What I like most about the paper it’s reinforcement that ‘agility’ comes from a number of different perspective and dimensions. In ‘Dynamic Work,’ I have looked the parallels between increasing flexibility in computer systems (eg. SOA) and ‘human’ systems (eg. flexible working), but Andrew takes the concept even more broadly. At the outset, he proposes…

“Agility is derived from two core enterprise-wide competencies:

· the physical ability to act quickly and appropriately (what we call ‘response ability’)

· the intellectual ability to find appropriate things to act on (what we call ‘business insight’)”

He goes on to explore four ‘pillars’ (see diagram above) of which the ‘Reconfigurable Structures’ piece particularly evokes the principles of flexibility in both system and organisational design…

Agile Operation Pillars

Dynamic Cities

London_after_big

Microsoft UK recently released a study done by The Future Laboratory’ called ‘Microsoft: Work and Mobile Cities’ which looked at how the trend in mobile and remote working would impact the actual landscape around us.

Bill Gates used to quote the line ‘people always over estimate the impact of technology shifts over a two year period, but under-estimate them over a ten year period’. My explanation of this syndrome is that people often lose sight of the broader ‘ecosystem’ dependencies and obstacles. They see a demo of some nifty technology fresh from the lab and expect to see it in people’s hands across the land overnight, but they forget the dependencies on producing at scale, distributing the product, training people how to use it, often the contributory components like connectivity. Conversely, once those elements have sorted themselves out over a bit longer period of a few years, people can see the direct uses and impacts, but often neglect to consider the secondary and tertiary effects that those uses then foster.

The ‘Microsoft: Work and Mobile Cities’ report attempts to look out beyond the current trends and gadgetry and try to extrapolate to this ‘beyond ten year’ horizon. One of the notable longer term effects anticipated is how the work practices interplay with the environment. Not the carbon footprint and saving the planet environment. But the cityscape environment in which we live and work. The study actually has crafted artist visualisations of London, Brighton, Cardiff, Edinburgh, Manchester, Newcastle, Plymouth and Birmingham.

In much the same way that Service Oriented Architecture is changing the topology of the conventional IT’s spaghetti of static and complex systems. Dynamic work is similarly rewriting the inner working and layout of the urban schematic and Future Laboratory has laid out an intriguing sketch of how this might evolve.

Credit Crunching

Credit Crunch

Some compelling numbers on the economic imperative for dynamic work in the imposing economic conditions from insurance company RSA highlighted by Katie Ledger in her Portfolio Working blog.

“When asked about the prospects for their businesses during this economic downturn, one third (34%) of respondents thought they would definitely be able to grow or maintain their level of business…A possible reason for self-employed home workers not feeling the effects of the current financial climate might be the advantages they have over larger corporations. Respondents felt the top two advantages are being able to provide a more flexible service to accommodate client needs and clients knowing that the owner-manager is the single point of contact.”

The respondents cited both flexibility on how they work as well as the economic, social and ecological benefits of less commuting as two of the top benefits to working outside the traditional office.

Gas Prices Encourage Telecommuting

Teleworking

Good piece from MSNBC on telecommuting subtitled ‘Employers reconsider traditional in-the-office work week’ looking at the economic drivers to more flexible work.

“Some employers are reconsidering the traditional five-days-in-the-office pattern as the national average price for a gallon of gas hovers around $4. The idea is to whittle down commuting costs for workers by allowing them to work from home or switch to four days of 10 hours each… The [Telework Coalition] estimates that more than 26 million Americans now telecommute at least some days, which would be about 18 percent of people employed nationwide.”  

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BT Workstyle

BT Workstyle

Speaking of partners, whitepapers and workstyles, BT has published a sterling case study on its own Flexible Working web site called ‘Sustainability through Flexible working – BT Workstyle’.

“Happier BT people are enjoying a better work life balance. BT home workers are taking 63 per cent less sick leave than their office-based colleagues. The retention rate following maternity leave stands at 99 percent compared with a UK average of 47 percent, saving BT an additional €7.4 million a year. In terms of Corporate Social Responsibility (CSR) BT is avoiding the purchase of approximately 12 million litres of fuel per year, resulting in 54,000 tonnes less CO2 being generated in the UK. Teleconferencing has eliminated the annual need for over 300,000 face-to-face meetings, leading to savings of over €38.6 million a year. This has also removed the need for over 1.5 million return journeys – saving BT people the equivalent of 1,800 years commuting – with further environmental benefits.”

Anyone still wondering about the business benefits of flexible working? The rest of the BT Insights page is full of white papers, other cases, presentations, brochures for reference.  

Accenture’s ‘Green IT – Beyond the Data Centre’

Accenture Green IT

Accenture, one of Microsoft’s top partners, has long distinguished itself in Business Process Re-engineering as a foundation to IT innovation and with that expertise have been a leading proponent of Service Oriented Architectures.  So it is not surprising to see Accenture leading the way with a ‘Green IT’ message that goes far beyond the basics of saving a bit of electricity. Their ‘holistic’ perspective is laid out very effectively in their crisp whitepaper ‘Green IT – Beyond the Data Centre’.

“Think how pervasive IT's influence across the organization has become. Today, IT can shape and ultimately determine where and how people work, how much they travel, and how they behave when they get there. All of which translates not only into how much energy they consume, but also how much other costly resources they use ranging from paper to petroleum fuels. IT's impact can extend still further. The workplace environment, the procurement methodology and the sourcing supply chain are all within its sphere of influence. As are the automation and efficiency of the organization's compliance with environmental regulations such as WEEE and emissions.”

A great roadmap to Getting Greener with IT.